Contact information
Contact Information
Siraji Shop provides customer support for product questions, orders, shipping, tracking, returns, refunds, damaged items, incorrect items, and general store inquiries.
Customer Support
Store name:
Siraji Shop
Website:
sirajishop.com
Email:
siraajipot53@gmail.com
When Contacting Us
For general questions, include a clear description of the information or assistance you need.
For questions about an existing order, include:
• Your full name
• Your order number
• The email address used when placing the order
• A clear description of your question or issue
Damaged, Defective, or Incorrect Products
If a product arrives damaged, defective, or different from the product ordered, contact us within 7 days after delivery.
Include:
• Your full name
• Your order number
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label
• A description of the issue
Return Requests
Contact us before returning any product.
Do not send a product to an address shown on a shipping label or supplier package. After reviewing an eligible return request, we will provide the correct return instructions and return address.
Products returned without prior authorization may not be accepted.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee that an order can be changed or cancelled after it has entered processing, been submitted for fulfillment, or shipped.
Customer Support Response Time
We normally respond within 1 business day.
Messages received on weekends or public holidays may be answered on the next business day.
Please do not send payment-card numbers, passwords, government identification numbers, or other sensitive information by email.