Refund policy
Return and Refund Policy
At Siraji Shop, we want customers to receive the products they ordered in an acceptable condition. Eligible return requests must be submitted within 30 days after delivery.
Return Eligibility
To qualify for a return, the product must be:
• Unused and in the same condition in which it was received
• In its original packaging
• Returned with the order number or other proof of purchase
Products showing signs of use, customer-caused damage, missing parts, or missing original packaging may not qualify for a refund.
How to Start a Return
To request a return, email us at siraajipot53@gmail.com within 30 days after delivery.
Include the following information:
• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs if the product arrived damaged, defective, or incorrect
Do not return a product before contacting us. After reviewing your request, we will provide return instructions and the correct return address. Products sent without prior return approval may not be accepted.
Return Shipping Costs
Customers are responsible for return-shipping costs unless the product received was damaged, defective, or incorrect.
Original shipping charges, if any, are non-refundable unless the return resulted from our error or applicable law requires otherwise.
Damaged, Defective, or Incorrect Products
Please contact us within 7 days after delivery if a product arrives damaged, defective, or different from the product ordered.
Include your order number and clear photographs showing the product, packaging, shipping label, and reported issue.
After reviewing the request, we may provide an approved replacement or refund at no additional product or return-shipping cost.
Refund Review
After an authorized return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow approximately 5–7 business days for the refund to be processed after approval. Banks and payment providers may require additional time to display the refund.
If a returned product does not meet the eligibility requirements, we will contact you and explain why the refund was not approved.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing, been submitted for fulfillment, or shipped. If the order can no longer be cancelled, you may request a return after delivery in accordance with this policy.
Contact Information
Siraji Shop
Website: sirajishop.com
Email: siraajipot53@gmail.com
We normally respond to customer-support requests within 1 business day. Messages received on weekends or public holidays may be answered on the next business day.