Terms of service
Terms of Service
OVERVIEW
This website is operated by Siraji Shop. Throughout the website, the terms “we,” “us,” and “our” refer to Siraji Shop.
By visiting our website, using our services, creating an account, or purchasing a product, you agree to these Terms of Service and the policies referenced in them.
Please read these Terms of Service carefully before using the website. If you do not agree to these terms, you should not use the website or purchase products from us.
1. ONLINE STORE TERMS
You may use this website only for lawful purposes.
You must not:
• Use the website for fraudulent, abusive, or illegal activity
• Submit false customer, payment, billing, or delivery information
• Attempt to interfere with the website, checkout, payment systems, security, or other users
• Introduce viruses, malicious code, or other harmful material
• Copy or commercially exploit website content without authorization
• Use automated systems to access the website in a way that disrupts its operation
We may restrict or terminate access to the website when these terms are violated.
2. PRODUCT INFORMATION
Siraji Shop sells kitchen products and related kitchen-use accessories.
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, prices, variants, compatibility information, and availability.
Product color and appearance may vary slightly because of lighting, photography, screen settings, and permitted manufacturing variations.
Customers are responsible for reviewing product descriptions, dimensions, compatibility information, care instructions, and usage information before purchasing.
We may correct errors, update product information, or discontinue products without prior notice.
3. PRICING AND CURRENCY
Prices are displayed in United States dollars unless another supported currency is displayed through Shopify Markets or at checkout.
Prices, discounts, promotions, shipping offers, and product availability may change without notice.
We reserve the right to correct pricing or product-information errors. If an error affects a submitted order, we may contact the customer, cancel the affected item or order, and issue an applicable refund.
4. ORDERS
Submitting an order does not guarantee acceptance.
We may refuse, limit, hold, or cancel an order for reasons including:
• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Product or supplier unavailability
• Invalid, incomplete, or unsupported delivery information
• Delivery restrictions
• Payment-provider or carrier restrictions
• Violation of these Terms of Service
• Requirements imposed by applicable law
If we cancel an order after receiving payment, the applicable amount will be refunded to the original payment method.
5. PAYMENT
Customers must provide current, complete, and accurate billing and payment information.
Payments are processed by Shopify and other third-party payment providers. Siraji Shop does not directly store complete payment-card information.
A payment provider, bank, or card issuer may apply additional processing times, currency-conversion charges, authorization holds, or other fees.
6. SHIPPING AND DELIVERY
Available shipping destinations, shipping charges, and other shipping conditions are described in our Shipping Policy and displayed at checkout when available.
Free standard shipping applies only to eligible orders delivered to:
• United States
• United Kingdom
• Canada
Customers in other supported countries must pay the applicable shipping charge shown at checkout.
Delivery estimates are not guaranteed. Delivery may be affected by supplier processing, carrier delays, customs procedures, severe weather, public holidays, inaccurate addresses, high order volumes, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
7. INTERNATIONAL ORDERS
International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.
Unless these charges are collected during checkout, they are the customer’s responsibility.
Customs procedures may delay delivery.
8. ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee an order change or cancellation after the order has entered processing, been submitted for fulfillment, or shipped.
Approved cancellations will be refunded to the original payment method.
Orders that can no longer be cancelled may be eligible for return after delivery under our Return and Refund Policy.
9. RETURNS, REPLACEMENTS, AND REFUNDS
Returns, replacement requests, damaged-item claims, cancellations, and refunds are handled according to our Return and Refund Policy.
Customers must contact Siraji Shop before returning a product and follow the return instructions provided.
Products returned without prior authorization may not be accepted.
10. PRODUCT USE AND SAFETY
Customers must use products only for their intended purpose and follow all available product instructions, care information, compatibility guidance, warnings, and safety information.
Customers should inspect products before use and stop using a product if it appears damaged, defective, or unsafe.
Children should not use kitchen tools, electrical products, sharp products, heated products, or other potentially hazardous items without appropriate adult supervision.
Nothing in this section replaces product-specific instructions or legally required safety information.
11. THIRD-PARTY SERVICES
Our store may use third-party services for:
• Payment processing
• Website hosting
• Order fulfillment
• Shipping and tracking
• Analytics
• Advertising
• Email communication
• Customer reviews
• Fraud prevention
Third-party services may have their own terms and privacy policies.
We are not responsible for third-party websites, services, content, or practices that we do not control.
12. INTELLECTUAL PROPERTY
The Siraji Shop name, website design, written content, graphics, product descriptions, logos, photographs, videos, and other store materials may not be copied, reproduced, distributed, modified, or commercially used without authorization, except where permitted by applicable law.
Third-party trademarks, product names, and content remain the property of their respective owners.
13. CUSTOMER REVIEWS AND SUBMISSIONS
If you submit a review, photograph, message, comment, or other content, you confirm that:
• You have the right to submit it
• The content is accurate and lawful
• It does not infringe another person’s rights
• It does not contain fraudulent, abusive, defamatory, or malicious material
• It does not contain confidential payment or personal information
We may moderate or remove submissions that violate these requirements.
14. WEBSITE AVAILABILITY
The website and related services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
We may suspend, update, restrict, or discontinue website features when reasonably necessary.
15. DISCLAIMER AND CONSUMER RIGHTS
Product information and website content are provided for shopping and general informational purposes.
To the extent permitted by applicable law, we do not provide warranties beyond those expressly stated in the product listing or required by law.
Nothing in these Terms of Service excludes or limits consumer rights or remedies that cannot legally be excluded.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Siraji Shop is not responsible for indirect, incidental, special, or consequential losses resulting from:
• Website interruption
• Carrier or customs delays
• Third-party services
• Customer misuse of a product
• Failure to follow product instructions
• Inaccurate delivery information provided by the customer
Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.
17. PRIVACY
Our collection and use of personal information are described in our Privacy Policy.
By using the website, you acknowledge that personal information may be processed by Shopify and other service providers involved in operating the store, processing payments, fulfilling orders, delivering products, preventing fraud, and providing customer support.
18. GOVERNING LAW
These Terms of Service are governed by the laws applicable to the business and the transaction, subject to any mandatory consumer-protection rights that apply in the customer’s location.
The specific governing-law and dispute-resolution provisions require review based on Siraji Shop’s confirmed legal business structure and jurisdiction.
19. CHANGES TO THESE TERMS
We may update these Terms of Service when our products, services, store practices, technologies, or legal obligations change.
The revised Terms of Service will be posted on the website with the updated effective date when appropriate.
Continued use of the website after an update constitutes acceptance of the revised terms, except where applicable law requires another form of notice or consent.
20. CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Siraji Shop
Website: sirajishop.com
Email: siraajipot53@gmail.com
We normally respond within 1 business day. Messages received on weekends or public holidays may be answered on the next business day.